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    FAQs

    Frequently Asked Questions (FAQs)

    General

    When should I take GoRelax?
    For best results, take GoRelax in the late afternoon or evening to help unwind, relieve daily stress, and promote deeper sleep.

    Can I take GoRelax on an empty stomach?
    Yes. GoRelax is gentle on the stomach and may be taken with or without food, depending on your preference.

    Does GoRelax contain caffeine?
    No. GoRelax is 100% caffeine-free and can be used in the evening without disrupting your sleep.

    Is GoRelax suitable for vegans?
    Yes. GoRelax is made entirely from plant-based ingredients and contains no gelatin or animal-derived components.

    Can I use GoRelax while pregnant or breastfeeding?
    If you are pregnant, nursing, or taking any medications, please consult your healthcare provider before use.

    How many servings of GoRelax can I take per day?
    Take 1 stick (4.5g) once or twice daily. Do not exceed 2 servings per day. Mix with 8–10 oz of cold or warm (not hot) water. For Vanilla Ice Cream or Hot Chocolate flavors, mix with less water for better taste.

    Where is GoRelax manufactured?
    GoRelax is manufactured in a GMP-certified facility in Vietnam that follows international safety and quality standards.

    Can I mix GoRelax with warm water or milk?
    Yes. You can mix GoRelax with warm (not hot) water, plant-based milk, or cold beverages. Avoid boiling water to preserve nutrients.

    Product: Matcha Latte – Morning Balance

    When is the best time to drink Matcha Latte?
    Best enjoyed in the morning for a calm and focused start to your day.

    Does it contain caffeine?
    It contains matcha green tea powder but is formulated to remain caffeine-free for sensitive users.

    Can I mix it with oat milk or almond milk?
    Yes. It blends smoothly with oat, almond, or soy milk for a gentle, creamy morning drink.

    Is it safe to use daily?
    Yes. It’s formulated with adaptogens like L-Theanine and KSM-66 Ashwagandha to support stress balance.

    Product: Raspberry Lemonade – Midday Recharge

    What does it taste like?
    It has a bright, refreshing natural raspberry and lemon flavor.

    Can I mix it with cold sparkling water?
    Absolutely! It pairs perfectly with sparkling water for a midday refresher.

    Does it support energy without a crash?
    Yes. The combination of adaptogens sustains energy and balances cortisol levels without caffeine.

    Will it affect my sleep if taken at noon?
    No. It’s caffeine-free and safe to enjoy in the afternoon.

    Product: Vanilla Ice Cream – Afternoon Wind-Down

    Is it suitable for sensitive stomachs?
    Yes. The formula is gentle and ideal for digestive sensitivities.

    Can I add it to smoothies?
    Yes. It’s perfect for afternoon smoothies with its creamy vanilla profile.

    Is it best for relaxing after work?
    Yes. It helps reduce tension and ease the transition into the evening.

    Can I take this with my evening supplements?
    Yes. It’s safe to combine with most evening supplements. Please consult your provider if unsure.

    Product: Hot Chocolate – Nighttime Unwind

    Is Hot Chocolate flavor good for sleep support?
    Yes. It’s designed with calming nutrients like L-Theanine and magnesium for restful sleep.

    Does it taste like real chocolate?
    Yes. It contains real chocolate powder for a rich, comforting treat.

    Can children use it before bedtime?
    It’s formulated for adults. Consult a pediatrician for children under 12.

    Should I warm it up or serve cold?
    For best results, mix with warm (not hot) water or plant milk. Avoid boiling.

    Shipping & Returns

    Where do you ship to?
    We currently ship within the U.S. (except Hawaii and Alaska). For international orders, please email us at support@vitamatenutrition.com.

    How much is shipping?

    • $4.99 shipping for U.S. orders (except Hawaii/Alaska)

    • Free shipping on subscriptions or orders over $100

    • Contact us for international rates.

    When will my order ship?
    Orders are typically processed within 7 business days after your purchase.

    What is your return policy?
    We offer a 30-day money-back guarantee. Contact us within 30 days of receiving your order at support@vitamatenutrition.com. Return shipping costs are your responsibility.

    Do you ship to P.O. boxes?
    Yes, in supported regions.

    Can I track my package?
    Yes. A confirmation email with a tracking link will be sent once your order is shipped.

    How long will it take to get my package?

    • U.S. orders: 7 business days (may vary by location)

    • International: 15–20 business days

    Programs

    Do you offer a subscription service?
    Yes! Subscribe to GoRelax to get your favorite flavors delivered regularly. Modify or cancel anytime.

    When can I cancel my subscription?
    Anytime. Please cancel at least 24 hours before your next shipment.

    How do I modify my subscription?
    Log into your Customer Portal. Use the link sent to your email and click on the “Subscriptions” tab to make changes.

    Do you have a wholesale program?
    Yes! We welcome retailers and distributors. Contact us at support@vitamatenutrition.com.

    Do you have a brand ambassador program?
    We do! If you love Vitamate GoRelax and want to help others discover it, contact us to learn how to join.

    Payment

    What method of payment do you accept?
    We accept all major credit cards, including Visa, Mastercard, and PayPal.

    What if I want to cancel my order after placing it?
    Contact our support team at support@vitamatenutrition.com for assistance.